Brooks Troxler – Owner 704-200-9889
As one of the few Charlotte natives still around, I support Charlotte and surrounding cities. In my business I support personal computer repair as well as full suite of services for small and medium businesses.
My background is in information technology. I am a licensed and insured CompTIA A+ certified IT technician. In addition to 13+ years of hands on experience, I have my Bachelors of Information Technology. Over the past decade, I have gained expertise in all Microsoft operating systems and hold several industry recognized certifications, including Apple’s Certified Support Specialist.
With that being said, as the owner and operator of Trox Tech, I also pride myself on providing top notch customer service. I want my customers to be 100% satisfied in their experience with Trox Tech. I believe in going above and beyond and providing a solution for my customers the first time around.
Conner Gray – General Manager 704-705-5674
Despite the fact that I am not a native Charlottean, I have been here for 20 years, and call it home. I have spent my entire adult career working in customer service; mainly as a manager in several different restaurants. Working with Trox Tech affords me the opportunity to use my previous experience to succeed in making sure each and every person who calls on us for help will be treated with fantastic service and have all of their needs promptly met. Everyday is a new opportunity to grow and work with our team to take care of our clients in the best way possible.
Chad Nottingham – Lead Installer 704-635-9519
As manager of installations, I have a high standard of expectations so that my work always reflects excellence. After years of working in retail, the importance of excellent customer service is exceedingly important to me. Nothing means more to me than the customer’s happiness with my work, and with the help of my coworkers, I strive to exceed expectations on every job, regardless of whether it is a camera system with no visible cabling, or a mounted TV. I am A+ Certified, and will use all the knowledge I have gained from that process and from working with Brooks and Tyler to solve any problem I run across as quickly as possible.
Dustin Sullivan – Office Manager 980-307-0144
From New York to Charlotte to Nashville and back, I’ve encountered a wide variety of people from many walks of life. With a Bachelors in Theatre/Business Administration, over twelve years in sales and customer service, a strong desire to help others, and a naturally attentive personality, I strive to provide each and every customer with a genuinely unique experience. It’s my personal goal for customers to have complete confidence in both my work and my dedication to fulfilling their needs. Though I’m currently working towards becoming A+ certified at the moment, I have had a life-long interest in technology and take every opportunity available to learn something new. I’m truly excited to be a part of the Trox Tech family and to be working with all of our customers, present and future. Give me a call or stop by the office anytime, and let me know what I can do for you today!
Silmar Flores – Desktop Support Manager 704-609-1849
I will always call North Carolina my home, but Mexico is my original “home.” I’ve always been interested in computers, and the I.T. field. In high school, I took programming classes, and computer integration technology classes. From there, I basically taught myself what I needed to know to repair computers, as well as do the “behind the scenes” things, such as data back-ups, hard-drive repairs, and website work. In the time I’ve been at Trox Tech, I’ve also learned how to install camera systems, run cables, and install computers. I am in the process of becoming A+ certified.
I look forward to using my knowledge to help my team, as well as learn new things every day to make sure our customers’ frustrations are taken care of. I’m excited to have been given this opportunity to grow with Trox Tech, and I look forward to helping our customers.
Isaiah Outlaw – Assistant Project Installer
Bio coming soon….
Jeremiah Kelly – Social Media Intern
I call the city of Charlotte the “home team” as I’ve been in Charlotte since the 2nd grade although I was born in Burlington, North Carolina. I currently am seeking my degree in Communications with a concentration in Public Relation at the University of North Carolina at Pembroke. I have always been interested by computers and such as that’s what my generation is based on and can program at a novice level thanks to high school courses but never took it further.
I look forward to my internship tenure at Trox Tech as I will bring my ever so growing expertise in Communications to the team and hope to expand knowledge and gain some as well. I also hope to venture out and assist customers as well.