The Trox Tech Team
Brooks Troxler – Owner
As one of the few Charlotte natives still around, I support Charlotte and surrounding cities. In my business I support personal computer repair as well as full suite of services for small and medium businesses.
My background is in information technology. I am a licensed and insured CompTIA A+ certified IT technician. In addition to 13+ years of hands on experience, I have my Bachelors of Information Technology. Over the past decade, I have gained expertise in all Microsoft operating systems and hold several industry recognized certifications, including Apple’s Certified Support Specialist.
With that being said, as the owner and operator of Trox Tech, I also pride myself on providing top notch customer service. I want my customers to be 100% satisfied in their experience with Trox Tech. I believe in going above and beyond and providing a solution for my customers the first time around.
Tyler Webb – Operating Manager
I have years of experience working on computers both independently and employed by small and large companies alike. I consider myself well-versed in information technology and I feel confident tackling any job head on.
I am very fastidious about the jobs I do and take extra care to make sure every detail is addressed to the smallest minutia that others would miss. I have a high work ethic and make sure that every task I complete is up to the highest standard of professionalism.
Chad Nottingham – Installations Manager
As manager of installations, I have a high standard of expectations so that my work always reflects excellence. After years of working in retail, the importance of excellent customer service is exceedingly important to me. Nothing means more to me than the customer’s happiness with my work, and with the help of my coworkers, I strive to exceed expectations on every job, regardless of whether it is a camera system with no visible cabling, or a mounted TV. I am A+ Certified, and will use all the knowledge I have gained from that process and from working with Brooks and Tyler to solve any problem I run across as quickly as possible.
Lauren Smith – Office Manager
I am from the Greater Charlotte Area. I enjoy helping people, and working with technology. As office manager, I enjoy keeping my team organized, motivated, and patient. I am in constant communication with my teammates, and customers. I love learning new things, and meeting new people. I look forward to getting to know our customers, and providing them with excellent customer service.
Conner Gray – Tier 2 Support Lead
Despite the fact that I am not a native Charlottean, I have been here for 20 years, and call it home. Although I am fairly new to the I.T. field of work, I have spent my entire adult career working in customer service; mainly as a manager in several different restaurants. Working with Trox Tech affords me the opportunity to use my previous experience to succeed in making sure each and every person who calls on us for help will be treated with fantastic service and have all of their needs promptly met.
I look forward to learning new things from each of my coworkers, as well as Brooks. I have confidence that my ability to pick up on new techniques and ideas quickly, combined with my customer service experience, will make me a valuable team member here at Trox Tech. I look forward to getting to know our clients, and helping to provide them with the best service possible.
Silmar Flores – Tier 2 Support
I will always call North Carolina my home, but Mexico is my original “home.” I’ve always been interested in computers, and the I.T. field. In high school, I took programming classes, and computer integration technology classes. From there, I basically taught myself what I needed to know to repair computers, as well as do the “behind the scenes” things, such as data back-ups, hard-drive repairs, and website work. In the short time I’ve been at Trox Tech, I’ve also learned how to install camera systems, run cables, and install computers. I am in the process of becoming A+ certified.
I look forward to using my knowledge to help my team, as well as learn new things every day to make sure our customers’ frustrations are taken care of. I’m excited to have been given this opportunity to grow with Trox Tech, and I look forward to helping our customers.
Mike Scoggins – Installation Specialist
My entire career has been technology focused, after attending York Technological College. Working with technology is something that challenges me and allows me to help people, which is something I enjoy doing. I was looking for a position where I would be challenged, as well as have my talents and skills utilized to their fullest, and I found Trox Tech. I am very excited to join a team where the focus is top notch customer service and top of the line I.T. services. Brooks has a winning team on his hands, and it gives me great pride to join. I look forward to growing my knowledge base, getting to know our customers, and putting my skills to good use.