Brooks Troxler – Owner
As one of the few Charlotte natives still around, I support Charlotte and surrounding cities. In my business I support personal computer repair as well as full suite of services for small and medium businesses.
My background is in information technology. I am a licensed and insured CompTIA A+ certified IT technician. In addition to 13+ years of hands on experience, I have my Bachelors of Information Technology. Over the past decade, I have gained expertise in all Microsoft operating systems and hold several industry recognized certifications, including Apple’s Certified Support Specialist.
With that being said, as the owner and operator of Trox Tech, I also pride myself on providing top notch customer service. I want my customers to be 100% satisfied in their experience with Trox Tech. I believe in going above and beyond and providing a solution for my customers the first time around.
I have years of experience working on computers both independently and employed by small and large companies alike. I consider myself well-versed in information technology and I feel confident tackling any job head on.
I am very fastidious about the jobs I do and take extra care to make sure every detail is addressed to the smallest minutia that others would miss. I have a high work ethic and make sure that every task I complete is up to the highest standard of professionalism.
Chad Nottingham – Lead Technician
All though I have only recently got in to the Computer repair field I love doing it, and to me that is all that matters. I have been training alongside with Brooks and Tyler and I am ready to start helping the world with its issues. Anything I am not sure of I will make sure I will find out as fast as I possibly can by using my two biggest assets, my coworkers and my eagerness to figure a problem out. I love helping customers and love being able to fix their issues.
Ashley Outlaw – Office Manager
I have worked in the technology field for more than 7 years, specializing in mobile solutions. During the majority of that time I worked specifically with small businesses.
At Trox Tech, I understand the importance of working closely with customers. Small businesses need a personalized solution not a “One Size Fits All” answer. I believe in giving each customer one on one attention and providing excellent customer service.
Chelsea Bloxson-Executive Assistant
As executive assistant here at Trox Tech it is my goal to use my efficiency and organization skills to help our customers feel valued and appreciated. I plan to use the skills that I have developed over my professional career to bring an orderly calm to the chaos that working in the field of technology provides our technicians, as well as our clients. I want our customers to feel comfortable and safe calling me when they have an issue, and rest assured that I will do everything within my power to get it solved in a timely manner.